FAQ Frequently asked questions about Freance services
How long it takes to proceed the refund process ?
Refund request will take 2 to 4 weeks to process.
What should I do if I find out that my account’s password has been changed by a third party ?
Immediately, send an E - mail to support center at support @freance.com with a copy of your passport or government - issued Identification Card, and another piece of identification such as driver’s license or Social Security Card.The Technical Department will suspend the Account in question.Upon completion of the investigation, normally within 3 to 5 working days, the legal owner of the account with get a new password for login and the account will be restored back to full accessibility.
I forgot my password, what should I do?
Click on the “Forgot Password” link under the login button and enter your username, E - mail.An E - mail and / or SMS will be generated to you.
What are payment methods ?
As a payment method Freanceuses cryptocurrencies, Master / Visa card(will be added soon) and E - Wallet.
How long it takes to proceed the refund process ?
Refund request will take 2 to 4 weeks to process.
How much is the Direct Selling for each product in Freance ?
It depends on the package price so it is variable
Frequently asked questions about Freance bookings.
Can I book hotel in any cities located at the included countries in my package ?
Yes, however, in some small cities where the number of hotels is low, the hotel booking will be limited or not available.Please send an Email to check the availability of hotels at your desired location at least 4 weeks prior the date of travel.
What countries are included in Worldwide Packages ?
Members of WTO(Worldwide Trade Organization).
Is breakfast included ?
It depends on the hotels’ amenities.If a consumer wants breakfast to be included, during reservation request via email he / she must inform about it.
How may rooms and what type may be requested ?
Reserved hotel rooms are for 1 to 2 people.Children up to 12 years old can be free of charge depending on the reservation factors.More details will be obtained during reservation process.
If I don’t book my hotel reservation in a year, will the hotel accommodation rollover ?
If an IBO does not book her / his hotel accommodation, the reservation for that year will rollover just for one year.
Can someone else use my Freance hotel package ?
Package can be given to a third party by paying additional fees and providing the needed personal info of the third party.