Frequently Asked Questions

FAQ Frequently asked questions about Freance services

Refund request will take 2 to 4 weeks to process.

Immediately, send an E - mail to support center at support with a copy of your passport or government - issued Identification Card, and another piece of identification such as driver’s license or Social Security Card.The Technical Department will suspend the Account in question.Upon completion of the investigation, normally within 3 to 5 working days, the legal owner of the account with get a new password for login and the account will be restored back to full accessibility.

Click on the “Forgot Password” link under the login button and enter your username, E - mail.An E - mail and / or SMS will be generated to you.

As a payment method Freanceuses cryptocurrencies, Master / Visa card(will be added soon) and E - Wallet.

Refund request will take 2 to 4 weeks to process.

It depends on the package price so it is variable

Frequently asked questions about Freance bookings.

Yes, however, in some small cities where the number of hotels is low, the hotel booking will be limited or not available.Please send an Email to check the availability of hotels at your desired location at least 4 weeks prior the date of travel.

Members of WTO(Worldwide Trade Organization).

It depends on the hotels’ amenities.If a consumer wants breakfast to be included, during reservation request via email he / she must inform about it.

Reserved hotel rooms are for 1 to 2 people.Children up to 12 years old can be free of charge depending on the reservation factors.More details will be obtained during reservation process.

If an IBO does not book her / his hotel accommodation, the reservation for that year will rollover just for one year.

Package can be given to a third party by paying additional fees and providing the needed personal info of the third party.